| Situation | Refund |
|---|---|
| First purchase, within 7 days | Full refund, no questions asked. |
| First purchase, after 7 days | No refund. You keep access until the period you paid for ends. |
| A renewal, of any plan | No refund — a month or a year is long enough to decide. Cancel before the renewal date to avoid it. |
| We cannot provide the service | A fair refund of the unused period, whatever the dates. |
Paid plans have not started yet, so today there is nothing to pay and nothing to refund. When they start there is also a 7-day free trial, counting the day you sign up, with every feature and no card required, so you can judge the app before paying anything at all.
We reply within one working day and approve eligible refunds the same day. Once approved, the money is returned to the card, account or UPI you paid from, through Razorpay, and normally reaches you in 5 to 7 working days. Banks occasionally take longer; nothing further is needed from you if that happens.
What happens to your records afterwards. Nothing is deleted because a payment stopped. When paid cover ends there are 3 days in which nothing changes at all. After that, if your organisation has more than 5 active staff, it becomes read-only: you can still see every record, export CSV and PDF reports, restore backups and record that someone has left. Marking attendance and adding staff pause until you renew, or until the number of active staff is within the free plan.
The full rule is section 6a of the terms.
If you believe a charge is wrong, please write to us first. Almost everything is settled in a single email, and it is faster than a bank dispute.